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Curbside pickup available
Free delivery throughout LaSalle (QC)

Shipping & returns

FREE SHIPPING on all orders of $55 or more before taxes

Shipping / Delivery / PickupMinimum OrderCostEstimated delivery
In-store pickup$10.00 before taxesFREESame day*
 
Curbside pickup$10.00 before taxesFREESame day*
 
Local delivery - City of LaSalle$10.00 before taxesFREE1 business day
 
Local delivery - City of Montreal AND Greater Montreal Area
¹Verify delivery zones below
$10.00 before taxes$8.70+tx1-3 business days
 
Province of Quebec Shipping$55.00 and above (before taxes)FREE2-5 days
$54.99 or less (before taxes)Variable - Select an option at checkoutVariable - Select an option at checkout
 
National Shipping$55.00 and above (before taxes)FREE2-5 days
$54.99 or less (before taxes)Variable - Select an option at checkoutVariable - Select an option at checkout
 
International ShippingContact [email protected]

 

*Same day pickup option applies to orders received prior to or during store hours.

IN-STORE OR CURBSIDE PICKUP

  • In-store pickup
    • We will notify you by email or telephone once your order has been packaged and is ready for pickup.
    • Orders received before or during store hours will generally be available the same business day.
    • Orders received after store hours will be available the following business day.
    • A copy of your order confirmation along with 1 piece of photo identification will be required to release your order.
  • Curbside pickup
    • We will notify you by email or telephone once your order has been packaged and is ready for pickup.
    • Orders received before or during store hours will generally be available the same business day.
    • Orders received after store hours will be available the following business day.
    • Contact us at 514-595-4894 upon arrival.
    • A copy of your order confirmation along with 1 piece of photo identification will be required to release your order.

LOCAL SHIPPING AND DELIVERY

  • Local delivery - City of LaSalle (QC)
    • 1 business day delivery for all orders to delivery addresses in the city of LaSalle, Quebec.
    • A Beauty Associate will contact you by telephone to confirm a delivery window.
  • Local delivery – City of Montreal AND Greater Montreal (select municipalities)
    • 2-3 business day delivery for all orders to select delivery addresses in the Greater Montreal area.
      • ¹Included municipalities : Baie-d'Urfé, Beaconsfield, Beauharnois, Boucherville, Brossard, Candiac, Carignan, Chambly, Châteauguay, Côte Saint-Luc, Delson, Dollard-des-Ormeaux, Dorval, Hampstead, Kirkland, La Prairie, Laval, Léry, L'Île-Cadieux, L'Île-Dorval, L'Île-Perrot, Longueuil, Mercier, Montreal, Montreal West, Montréal-Est, Mount Royal, Notre-Dame-de-l'Île-Perrot, Pincourt, Pointe-Claire, Pointe-des-Cascades, Repentigny, Richelieu, Saint-Basile-le-Grand, Saint-Bruno-de-Montarville, Saint-Constant, Sainte-Anne-de-Bellevue, Sainte-Catherine, Sainte-Julie, Saint-Isidore, Saint-Lambert, Saint-Mathias-sur-Richelieu, Saint-Mathieu, Saint-Mathieu-de-Beloeil, Saint-Philippe, Senneville, Terrasse-Vaudreuil, Varennes, Vaudreuil-Dorion, Vaudreuil-sur-le-Lac, Westmount.
    • A Beauty Associate will contact you by telephone to confirm a delivery window.
  • Province of Quebec shipping
    • Shipping requests outside of our delivery areas or requiring rush delivery will be fulfilled by Canada Post.
    • Email confirmations are issued once your package has been shipped with delivery times varying between 1-10 business days depending on the shipping option selected at checkout and the delivery address.
    • A tracking number will be issued by Canada Post once your order has been shipped, visit Canada Post to track its status.

NATIONAL SHIPPING (within Canada)

  • PRINCESSA provides Canada-wide shipping services through Canada Post. We strive to process and prepare your order for shipment as quickly as possible with turnover times generally between 1-2 business days.
  • Email confirmations are issued once your package has been shipped with delivery times varying between 1-10 business days depending on the shipping option selected at checkout and the delivery address.

INTERNATIONAL SHIPPING (outside of Canada)

  • All international shipping requests are fulfilled by our Beauty Associates. Contact us at [email protected] so that we may assist in building your order and providing an estimate on shipping costs and delivery times.

DELIVERY AND SHIPPING POLICY

  • PRINCESSA will not be responsible for any delivery or shipping delays or returns due to incomplete or incorrect address information. It is the customer’s responsibility to ensure that address information is complete and accurate before completing an order. Additional charges may apply for re-posting an order.
  • PRINCESSA will not be responsible for any delivery or shipping delays due to events that are out of our control (ie. Covid-19 restrictions, postal strikes, natural disasters, severe weather, etc.). A Beauty Associate will contact you to discuss alternate delivery or pickup options under these circumstances.
  • PRINCESSA ensures that all order items are inspected, properly packaged, and sealed before leaving our location. We are not responsible for any damages that may arise during shipping.
  • Any modifications to an order before fulfillment will require that the order be cancelled and resubmitted with the changes.
  • PRINCESSA reserves the right to hold or cancel any order that is suspected as being fraudulent. A Beauty Associate may contact you for additional information to release it for shipping or arrange for a refund.
  • Shipping restrictions may apply to items considered potentially harmful (ie. highly flammable, explosive). Visit the Canada Post Prohibited Items page for additional information or contact us at [email protected].
  • In-store pickup and curbside pickup orders are processed on weekdays and weekends.
  • Local delivery orders are processed and delivered on weekdays. Where possible, we will attempt to process and deliver orders received on weekends.
  • All quoted shipping rates are quoted before applicable taxes.
  • All quoted shipping rates are in Canadian dollars (C$).
  • Orders qualifying for free shipping are not eligible for Expedited Parcel, Priority, or Xpresspost delivery services.

PRINCESSA works to ensure that your shopping experience with us is quick, simple, and error free. Our Beauty Associates are available by telephone at 514-595-4894 to answer any questions or concerns you may have during regular store hours. We are also available by e-mail 24/7 at [email protected].

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